Director or Sr. Manager of Usability (Depending on experience)

Location: San Diego, CA or Norcross, GA

Company: Fair Isaac

Full-time

Req: 3211 or 3210





Fair Isaac Corporation (NYSE: FIC) is the leading provider of decision management solutions powered by advanced analytics. Fair Isaac solutions make mission-critical business decisions that are more precise, consistent and agile. Thousands of companies in more than 80 countries use Fair Isaac technology to acquire customers more efficiently, increase customer value and retention, reduce fraud and credit losses, lower operating costs and enter new markets more profitably.



Director of Usability



The Director of Usability is responsible for establishing and communicating the vision and charter for our product user/usability experience across the organization and to clients. In this role The Director of Usability will coordinate with Product Management and Development to establish UI Standards as well as setting interface design strategies and enforcing a rigorous development process for all User Interface Design deliverables.



Responsibilities:



• Manage and lead a user experience team with a vision to develop and champion a guiding vision for Fair Isaac Corporation’s product user experience.



• Make usability a product differentiator for Fair Isaac while also meeting business, project, and design goals.



• Establish the process of incorporating usability recommendations back into Fair Isaac’s products & services.



• Shape the role of research and design in product development by championing and demonstrating user-centered design processes, methods, and projects. Capture and quantify the ways all users actually interact and want to interact with our products.



• Convey findings in compelling and useful ways to the rest of the company for use in product development, sales, and marketing.



• Serve as the collector and clearinghouse for information and knowledge on best practices around the engineering of usability.



• Understand and quantify the needs of internal and external customers, the business, and the competitive landscape. Translate this understanding into a vision and strategic plan for research and design to meet the needs of the company. ( e.g. Usability Testing and Benchmarking, Task Analysis, Focus Groups, "Day in the Life" Studies, Industry Research, Customer Support, Decision support based on collected product usage data).



• Partner with Product Management and business unit leaders to define product strategy and product definition as it relates to user experience objectives. Set up and report on measurable usability objectives.



• Partner with Sales to establish guidelines for positioning of Fair Isaac Corporation solutions, based on insights of user behavior.



• Establish and maintain reusable best practices around rapid prototyping, usability testing, training, and other techniques that can be used by the organization to learn about and improve the user experience of Fair Isaac Corporation products.



Qualifications:



• A minimum of 5 years experience designing high-quality products for high-volume, global markets within a team environment. As well as 5 years experience leading and managing teams of designers, usability engineers, or equivalent user experience functions.



• Experience developing & managing user analysis, interface design, and usability testing for software applications.



• Experience teaching usability and user centered design in a corporate setting & leading a team with multiple concurrent projects including being responsible for project deliverables.



• Excellent verbal and written communication skills.



• A BA/BS or greater degree in Interaction Design, Industrial Design, Psychology, Human Factors, or equivalent is required. MA/MS or greater is preferred.







Please apply at: http://www.fairisaac.com/fic/en...



Michael Galvin

Lead Sr. Technical Recruiter

Fair Isaac

mikegalvin@fairisaac.com